On 6/18/07, Sean Donelan <[EMAIL PROTECTED]> wrote:
Automation is a non-starter unless you have people to deal with the exceptions. If you don't deal with exceptions, eventually problems with any automated system will overwhelm you. You can only hid behind IVR recordings "You call is very important to us" for so long.
You're preaching to the choir there. That still doesnt underrate the importance of automating this. Throwing people at it simply doesnt scale. -- Suresh Ramasubramanian ([EMAIL PROTECTED])
