Matthew Black wrote:
I've had difficulties reaching anyone with a brain
at my DSL provider Verizon California.

Switch to a local ISP with local tech support.

--
Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net
Impulse Internet Service  -  http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV

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