Saqib Ilyas wrote:
Greetings
I am curious to know about any tools/techniques that a service provider uses
to assess an SLA before signing it. That is to say, how does an
administrator know if he/she can meet what he is promising. Is it based on
experience? Are there commonly used tools for this?
Thanks and best regards
Not necessarily as a direct answer (I am pretty sure there'll be others
on this list giving details in the area of specific tools and
standards), but I think this may be a question (especially considering
your end result concern: *signing the SLA!) equally applicable to your
legal department. In the environment we live, nowadays, the SLA could
(should?!? ... unfortunately) be "refined" and (at the other end - i.e.
receiving) "interpreted" by the lawyers, with possibly equal effects
(mostly financial and as overall impact on the business) as the tools we
(the technical people) would be using to measure latency, uptime,
bandwidth, jitter, etc...
Stefan
