On April 29, 2020 at 07:35 na...@ics-il.net (Mike Hammett) wrote: > "What is it, exactly, that you expect a provider to do with your report of a > few failed SSH login attempts to stop the activity?... disconnect the > customer." > > Yes.
What I've done in the past is tell the customer we have received complaints and if they continue will bill them $100 (pick a number) per complaint as we are obliged to respond to them. I actually had someone pay me about $1,000 once tho I'll admit the threat was usually enough. In a couple of egregious cases I billed them and shut them off explaining they didn't have sufficient credit with us so will only be turned back on when the complaint bills are paid and a deposit for future complaints received (pick a number.) TBH I usually never heard from those customers again but that was fine by me. -- -Barry Shein Software Tool & Die | b...@theworld.com | http://www.TheWorld.com Purveyors to the Trade | Voice: +1 617-STD-WRLD | 800-THE-WRLD The World: Since 1989 | A Public Information Utility | *oo*