After we began the process to serve their agent for legal service, the CEO emailed me the following assertion that they’ve fixed the issue, including the missing unsubscribe. We are waiting to see if the fix has indeed been made.
-mel Begin forwarded message: On Jan 14, 2021, at 12:13 PM, Joshua Browder <jos...@donotpay.com> wrote: Hi Mel, My name is Joshua and I am the CEO of DoNotPay. I am writing to say that the issue with the emails has finally been fixed. Specifically, we identified two problems: 1. We had logic that replied to an email if a user with an account didn't sign up. Someone who had signed up to the mailing list was automatically forwarding these emails to us. The system then replied to the mailing list serv. We have fixed this logic. 2. Because someone would forward an email to us (and would therefore have an account) we did not anticipate that the receiver of the automatic reply would want to unsubscribe. As a final last line of defence, we have also fixed the manage preferences/unsubscribe link to allow any recipient to unsubscribe automatically. I apologize that you had to deal with this. Our support over the holiday season was not qualified to understand the issue and so may have given confusing responses. It is not worth it to upset people in this way and this confusion was entirely unintentional. It has since been resolved. Please let me know if you have any further questions/issues at this email. Alternatively, my cell is xxx-xxx-xxxx. Best regards, Joshua On Jan 13, 2021, at 8:33 PM, J. Hellenthal via NANOG <nanog@nanog.org> wrote: Any chance the HTML can be turned off ? ;-) -- J. Hellenthal The fact that there's a highway to Hell but only a stairway to Heaven says a lot about anticipated traffic volume. On Jan 13, 2021, at 19:18, Mel Beckman <m...@beckman.org> wrote: Tons, and we are litigating them. They are spamming most of the addresses in several of our domains. -mel via cell On Jan 13, 2021, at 2:18 PM, Mike Hammett <na...@ics-il.net> wrote: I have reached out to the list admins and the donotpay people and they're working on it. In short, someone that uses that service reported the NANOG list as SPAM to the DoNotPay service. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ________________________________ From: "Robert Webb" <rwfireg...@gmail.com> To: "NANOG list" <nanog@nanog.org> Sent: Wednesday, January 13, 2021 4:06:15 PM Subject: DoNotPay Spam? Anyone else getting spam from DoNotPay everytime they send an email to the list? I have not sent anything in a while until my ATT email and now I am getting this on every new email I send to the list. [Alternate text] You’re almost there! Sign up once to unlock lifetime protection (and even compensation) on all spam emails.
