They are always a pain in the ass to reach. What i ended up doing was spamming any technical and C-level execs i could find on LinkedIN and finally found one that was able to help. That was years ago though so i dont have a contact there anymore.
Wish you luck! -Mike > On Jan 13, 2023, at 05:46, Alex Buie <ab...@cytracom.com> wrote: > > Hi NANOG, > > We're an ISP providing residential and business fixed internet > services, and all of our ranges are blocked from accessing > ticketmaster with the attached "Pardon the interruption, you are > superhuman or a bot" message and have been for some time; customer > complaint velocity has increased especially as of late so it's been a > priority to try and get this working. We've done extensive checking to > ensure there is no bot activity or scalping transiting our network, we > aren't using cgNAT - each IP is a specific customer end installation > (home/office), and we have rPKI set up. > > Is there anyone from Ticketmaster on list who'd be willing to contact > me for a conversation to see if we can resolve this for our mutual > customers? Or could anyone provide me with a decent technical contact > if they might have one? I would be eternally grateful. I have tried > "fan support" numerous times, which provided helpful (/s) suggestions > like "try purchasing tickets over LTE", or "use a different internet > connection, like at a coffee shop", or "contact your ISP" (myself? > lol), depending on the day. Also tried their "Global Monitoring > Support" organization by phone and by email with little success. > > ARIN contacts bounce back as a 550 5.7.133 > RESOLVER.RST.SenderNotAuthenticatedForGroup, looks like o365 > configured to not accept external messages. > > If you've successfully managed to work this out with them, have any > tips, or recognize what WAF/engine they're using from the page layout > with UUID at the bottom to help me identify who else I might try > contacting to see about getting recategorized, I would really > appreciate hearing from you. > > Thanks a bunch! > > > Alex Buie > Senior Cloud Operations Engineer > > 450 Century Pkwy # 100 Allen, TX 75013 > D: 469-884-0225 | www.cytracom.com