Getting the FCC involved seems premature, since the OP hasn't yet ruled out a problem with his home made router. Not that there's anything wrong with making your own router, but it seems there is a burden of proof on the end user to demonstrate the problem isn't at with the CPE. Even a test as simple as connecting a laptop up for a day and running pings would rule out the CPE.
-mel ________________________________ From: NANOG <nanog-bounces+mel=beckman....@nanog.org> on behalf of Matt Corallo <na...@as397444.net> Sent: Friday, July 14, 2023 5:46 PM To: Neil Hanlon <n...@shrug.pw>; nanog@nanog.org <nanog@nanog.org> Subject: Re: Request for assistance with Verizon FIOS connection I've always had good luck with https://consumercomplaints.fcc.gov/hc/en-us. This tends to result in a higher-level tech getting assigned to your ticket at least at larger providers. Depending on where you are, your local government may have a similar process (e.g. in NYC the city has a similar process that tends to get very high priority tech attention as city council members will rake providers over the coals on individual complaints come contract-renewal time). Matt On 7/14/23 8:01 AM, Neil Hanlon wrote: > Hi all - I apoligize for the not-necessarily-on-topic post, but I've been > struggling with this issue > for the past two > weeks and am about out of ideas and options other than ask here. > > The short version is I recently got FIOS at my (new) house, and plugged in my > router (SFF PC running > Vyos). Initially, > all was fine, however, some time later, connectivity to the gateway given by > the DHCP server is > completely lost. If I > force a renewal, the gateway (sometimes) comes back--sometimes not. When it > doesn't work, the > DHCPDISCOVER process has > to start over again and I often recive a lease in a completely different > subnet--which isn't really > the problem, but > seems to be symptomatic of whatever is happening upstream of me. > > The problem, from my perspective, is that the IPv4 gateway given to me in my > DHCP lease goes away > before my lease > expires--leading to broken v4 connectivity until either 1. the system goes to > renew the lease and > fails, starting over; > or 2. A watchdog notices and renews the lease (This is what I have attempted > to implement, without > much success). > > As a note, IPv6 connectivity (dhcpv6-pd, receiving a /56) is entirely > unaffected when IPv4 > connectivity breaks. > > For the past week, I have been monitoring to various IPv4 and IPv6 endpoints > over ICMP and TCP, and > have been able to > chart the outages over that period. More or less, every two hours, shortly > after a lease is renewed, > the gateway > disappears. I'm happy to share more details and graphs/logs with anyone who > might be able to help. > > I have attempted to contact FIOS support several times and even had a trouble > ticket opened at one > point--though this > has been closed as they cannot apparently find any issue with the ONT. > > I'm at my wit's end with this issue and would really appreciate any and all > help. Please contact me > off list if you need > additional details--I can provide ticket numbers/conversation IDs/etc, as > well as graphs/logs/etc. > > Best, > Neil Hanlon