The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional providers with completely different infrastructure and teams and they have done a very poor job at gluing it all together. I have seen service orders that have gone *years* without being complete. There are also currently some breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still have are quite tied up.
-Randy ----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog@nanog.org wrote: > Does anyone know what’s happening at Zayo? Tickets are taking weeks and months > to get resolved, much less get a tech assigned to them. > > The folks answering the noc phone are mere order takers and are only reading > from a script, manager on duty/escalation lines go to voicemail. > > If anyone can help get to a human in the transport group, that would be great. > I’ve given up all hope at this point. > > Appreciated. > > Jason
