In light of this thread's contents, I have to give a shout out to Nokia TAC. Maybe because we buy a lotta stuff and have a lotta maint contracts, but they don't do things like what has been mentioned. Of course, I see some stuff from Level 1 folks where I think 'whaaat???' but they haven't done anything like what I have heard on this thread in the past 5 years I have been using them. Even for 'informational' tickets they respond quickly.
scott
