Yes, I was able to reach Tata (they actually have done something very good I
encourage
others to follow, see below) and they resolved the issue within 15 minutes of
my phone
call.
What Tata has done with as6453.net is that there is a website there which
provides
NOC contact info and the phone is answered by semi-clueful people who upon
realizing
that the caller is clueful and has an actual legitimate problem are able to
rapidly transfer
to clueful people with the ability to fix things.
I applaud Tata for:
1. Making their NOC contact info easy to find from traceroutes. It
should have
occurred to me to try www.as6453.net first, but, instead I went
digging through
whois and when that proved fruitless, tapped NANOG. My bad.
2. Having people answer the phone (promptly) who are able to do
the right
thing with the phone call.
3. Having engineers readily available for calls that are escalated
immediately.
Owen
On Nov 22, 2010, at 12:17 AM, sth...@nethelp.no wrote:
>> Anyone else seeing problems reaching AT&T/XO possibly others from
>> AS6453 in Europe?
>
> Seems to work okay from Norway:
>
> traceroute to 140.239.191.10 (140.239.191.10), 64 hops max, 40 byte packets
> 1 ge0-0-0-3000.br1.fn3.no.catchbone.net (193.75.4.1) 0.165 ms 0.179 ms
> 0.235 ms
> 2 if-6-0-0.core2.OS1-Oslo.as6453.net (80.231.89.13) 0.357 ms 0.222 ms
> 0.237 ms
> 3 if-5-0-0.core1.AD1-Amsterdam.as6453.net (80.231.80.33) 25.598 ms 25.583
> ms 25.605 ms
> 4 if-0-0.core2.AD1-Amsterdam.as6453.net (80.231.80.14) 25.710 ms 25.570 ms
> 25.598 ms
> 5 if-15-0-0.core3.NTO-NewYork.as6453.net (80.231.81.46) 147.779 ms 111.782
> ms 111.807 ms
> 6 63.243.186.66 (63.243.186.66) 121.642 ms * 115.188 ms
> 7 ix-2-12.icore1.NTO-NewYork.as6453.net (209.58.26.70) 104.279 ms 103.886
> ms 142.532 ms
> 8 vb2001.rar3.washington-dc.us.xo.net (207.88.13.50) 119.407 ms 130.336 ms
> 119.065 ms
> 9 te-3-0-0.rar3.atlanta-ga.us.xo.net (207.88.12.9) 172.006 ms 171.869 ms
> 171.997 ms
> 10 te-3-0-0.rar3.dallas-tx.us.xo.net (207.88.12.2) 172.136 ms 172.233 ms
> 172.256 ms
> 11 vb12.rar3.la-ca.us.xo.net (207.88.12.46) 171.863 ms 172.112 ms 171.890
> ms
> 12 ae0d0.mcr1.la-ca.us.xo.net (216.156.0.114) 171.490 ms 171.477 ms
> 171.505 ms
> 13 207.88.81.198.ptr.us.xo.net (207.88.81.198) 173.491 ms 256.940 ms
> 173.369 ms
> 14 ip65-47-242-10.z242-47-65.customer.algx.net (65.47.242.10) 179.122 ms
> 179.613 ms 179.397 ms
> 15 140-239-191-10.dsis.net (140.239.191.10) 188.329 ms 192.338 ms 188.615
> ms
>
> Steinar Haug, Nethelp consulting, sth...@nethelp.no
