On 15 Apr 2011, at 14:14, harbor235 wrote: > If I were going to provide a 365x24x7 NOC, how many teams of personnel do I > need to fully cover operations? I assume minimally you need 3 teams to cover > the > required 24 hr coverage, but there is off time and schedule rotation?
Although more geared up for on-call, http://blog.hinterlands.org/2010/07/running-an-oncall-rota/ is a very useful resource. Peter
