On Apr 9, 2011, at 6:51 AM, John Palmer (NANOG Acct) wrote: > OK, its been a year since my Barracuda subscription expired. The unit still > stops some spam. I figured that I would go and see what they would do if I > tried to renew my subscription EXACTLY one year after it expired. Would their > renewal website say "Oh, you are at your anniversary date", and renew me for > a year? > > No such luck: They want me to PAY FOR AN ENTIRE YEAR for which I did NOT > receive service and then for the current (upcoming year). Sorry - I don't > allow myself to be ripped off like that. Sorry Barracuda - you get no money > from me and I'll tell everyone I know about this policy of yours.
While I agree with you (in theory), in practice, lots of companies do this baloney and there is little you can do if you need their product. In fact, I just got screwed by this policy at Fluke Networks when I tried to renew my subscription to one of their tools.
