I agree, AT&T DSL support won't help me unless I remove my Cisco 1721 and re-connect their crappy modem I was forced to buy, even though with the debugging on the Cisco I can tell them exactly what's going on.
(Small rant -- Why won't AT&T offer symetric DSL for business customers??) (Long-time lurker here, I loved the thread about what everyone has in their home rack, gave me lots of good ideas for new toys) -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Greg Smythe -----Original Message----- From: Jay Nakamura [mailto:zeusda...@gmail.com] Sent: Thursday, August 18, 2011 2:06 PM To: nanog@nanog.org Subject: Re: What do you do when your Home ISP is down? Is it just me that has a hard time reading a paragraph when "there" and "their" are misused? Anyway, one time, I had a problem with a DSL line with AT&T, which had a trouble ticket from a storm taking down the connection and they had to replace a card somewhere. They said it was fixed but it wasn't working. After looking at the router, I was pretty sure they messed up the ATM PVC config on their side. I had to wade through the level 1 support for 45 minutes of reboot this, change this before they sent me to level 2. I told the level 2 exactly what I thought, and he said, hold on a sec, and said, yeah, you are right, I just fixed it, try it now. And it worked. Wish I had a special license to bypass all level 1 support.... On Thu, Aug 18, 2011 at 1:21 PM, Mark Keymer <m...@viviotech.net> wrote: > I am wondering what some of you guys do when your home ISP is down. At > least those of you that don't give yourself internet. > > I myself have a cable provider at home that I use. And I find it quite > frustrating to call and report issues in there network, because the > people in the call center have you do the same things every time and > are not very technical. > > Just the other week I could see fairly clearly that I was getting > routed through there network and then started to have issues in a town > about 3 hours away. I tried to explain this to the rep but they > thought we needed to reboot my modem. Surprise that didn't work. I > mostly called just to put in a FYI having issues here, please have the > smart people look into it. It is my understanding that they need to > get X amount of calls before things get escalated. Granted I am sure > they monitor there network too. But I called about 10 mins after the > routing issues started to happen and there was no notifications that > there was any issues. Even after being on the phone with them for 20? > mins. Still they showed all is good and that it must just be me. > > I know we have a wide range of people here some of which work for my > Home ISP. and would love some feedback. > > Sincerely, > > Mark Keymer > > > >
