On Sat, 03 Sep 2011 18:38:40 EDT, Jay Ashworth said: > Two people making the same mistake: end-user support telephone calls don't > generally go to datacenters, do they?
Maybe they've figured out how to let an AI answer the phones. All you need is text-to-speech, speech-to-text, and the script the outsourced semi-trained monkeys would have been using. Or maybe they've not been outsourced at all, and 'Mumbai' is the codeword for the data center, and it's all a coverup because even outsourcing a job is an easier PR job than replacing somebody with a robot/computer. ;)
pgpqSb0bkrdVc.pgp
Description: PGP signature
