Jay- We experianced a similar situation 5 or 6 years ago. We were in a SAS70-II colo that had great staff and an impressive track record. They were national, but not huge. When we picked them, we had two colo providers that were competing for our business. The other was the company that bought our colo. In the end, we made our decision not on price/options, but we felt the smaller company would give us better service. We were right. The new owners are enormous and corprate thinks they are the best thing since sliced bread. I can tell you they are not. Since the buyout, we have had too many account reps to count on one hand, they are never local and they never seem to care. Getting anything done inside the DC is so complicated we almost never use our remote hands. Even getting into the DC now takes 15 minutes because of all the checks we have to go through. Unfortuneatly where I am located there are only 2 colos that can provide 15kw/rack reliably, and one company owns both of them.
-----Original Message----- From: Jay Ashworth [mailto:j...@baylink.com] Sent: Tuesday, January 10, 2012 9:58 AM To: NANOG Subject: So... my colo was just bought. By Knology. Should I be scared? My experiences with Knology have been fairly thin, but uniformly negative, for at least the last 5 years. But I know that the plural of 'anecdote' is not 'data'. That said, I'm accepting all anecdotes. :-) Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
