At least to the extent of providing clear, auditable metrics on change management and SLA, making sure all support and ops cases are actually covered (again, so it can be subject to an audit) etc ...
You probably fulfil every single requirement of ITIL already, except for the piles of paperwork required to pass an ISO2700x audit :) On Sun, Mar 4, 2012 at 11:56 PM, <valdis.kletni...@vt.edu> wrote: > > "IT services must be aligned with the requirements"??!? I've always wondered > how companies stay in business if they're so dysfunctional that they need a > framework > to recognize stuff like that. Does deploying this stuff in functional > organizations > actually work? Does it do any good? -- Suresh Ramasubramanian (ops.li...@gmail.com)
