On Tue, 24 Sep 2013, Jay Ashworth wrote:
Fixing 4 (which is an easy engineering issue) and 5 (which is an operations policy issue that, by and large, most people in that situation understand), *would have had a direct positive effect on Apple's paying customers*.
Fixing 4 is something apple should do. 5 is a marketing decision for them. People are used to queuing *for things*. If the apple updates break your network instead of just the apple updates, then that is your fault as an ISP.
For me, nothing more than the apple updates were broken during those hours, that I could tell anyway. "The Internet" wasn't broken.
-- Mikael Abrahamsson email: swm...@swm.pp.se