----- Original Message -----
> From: "Dave Crocker" <d...@dcrocker.net>

> I seem to recall an early bit of research on interactive computing
> (maybe by Sackman) that showed user preference for a /worse/ average
> response time that was more predictable (narrower range of variance)
> than a better average time that was more erratic.

Very specifically: 

A 3270 that took 5 seconds of delay and then *snapped* the entire screen
up at once was perceived as "faster" than a 9600 tty that painted the same
entire screen in about a second and a half or so.  Don't remember who it
was either, but likely Bell Labs.

Cheers,
-- jra
-- 
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