>> Unless they deem that it's "outside of scope". Or they can't get anyone to >> you inside of SLA[1]. Or they send someone incompetent. Or it's a problem >> that's never happened before.
Amen! >> *Everything* is a nightmare to support. A DIY project just means that >> you're betting you're smarter than whoever the vendor sends to fix their >> thing. Maybe it's a good bet, maybe it isn't. Amen Again! >> I'm sure you've got plenty of horror stories of DIY project support; I've >> got plenty of horror stories of vendor support. Perhaps we can get together >> some day and have a story-off. <grin> Nightmares come in colours of green, teal, and purple!