On 4/3/2014 12:44 PM, Laurent CARON wrote:
Hi,
I bought a C3750G-12S which is now end of sale on cisco website. This
device is now defective.
Since I bought it from a reseller and not directly from cisco, cisco
is refusing to take it under warranty and tells me to have the
reseller take care of it.
The reseller doesnt wan't to hear about this device since it is end of
sale.
According to cisco website, end of sale means the device is still
covered for 5 years.
These have reached a price point where a used one will cost less than a
smartnet contract for one, and you get better turnaround time too.
My question is: Is it normal for my supplier to refuse to take it
under warranty ?
Probably depends on the supplier. Most of them would have warranty
terms of their own and if it's passed that time period then they won't
take it back.
Is there (from your experience) a chance I might get cisco to deal
with it ?
If you're a huge customer of Cisco and have multi-year contracts with
them then sure. You could get them to RMA a toaster if they think they
could make money in the long run on it.
Thanks
Laurent