We have been having a problem receiving software releases from our developer.
The releases are typically around 1G in size. The developer’s connection is a
100m metro fiber with TW Telecom, our connection is a 25m Comcast Enterprise
Fiber.
Our traffic graphs show very little utilization of our connection. Typically on
average we are at about 7 meg utilization of our 25.
Every other partner that shares in our software development that receives the
software releases can receive the updates 3-4 times faster than we can.
Typically we receive the releases at about 3mbps.
I have tried contacting Comcast Enterprise Tech support, however I’ve been told
that if I run a speed test from my connection and the test runs at the speed we
are paying for, there is very little they are willing to look into.
Can anyone check on the Comcast Routers on the Tracert below, or is there
anything that can be throttling this connection between the two connections?
Also, our firewall and connection is able to run at the full 25. We have no
throttling or QOS set to prevent a good connection to our developer. For
example, we can run a multi-threaded upload, in the middle of the night, to
Amazon Glacier storage and completely saturate our connection when doing so.
The firewall and connection is able to handle our full bandwidth capacity
during that backup.
If there is any other information I can provide to help track this problem
down, please let me know.
Thanks in advance, everyone!
Trace Route below:
1 (172.16.150.1) 1.143 ms 1.132 ms 1.122 ms
2 (173.227.204.1) 1.585 ms 1.583 ms 1.574 ms
3 chi2-pr1-xe-0-3-0-0.us.twtelecom.net (66.192.245.166) 10.477 ms 10.485 ms
10.478 ms
4 x-eth-0-0-4-pe05.350ecermak.il.ibone.comcast.net (75.149.230.141) 10.470 ms
10.465 ms 10.457 ms
5 he-2-1-0-0-cr01.350ecermak.il.ibone.comcast.net (68.86.86.37) 10.733 ms
10.731 ms he-2-0-0-0-cr01.350ecermak.il.ibone.comcast.net (68.86.86.33) 12.146
ms
6 be-10206-cr01.newyork.ny.ibone.comcast.net (68.86.86.225) 33.202 ms 32.144
ms 32.127 ms
7 68.86.91.30 (68.86.91.30) 41.508 ms 41.322 ms 41.599 ms
8 te-0-0-0-1-sur01.greensburg.pa.pitt.comcast.net (69.139.168.26) 38.196 ms
te-0-0-0-3-sur01.greensburg.pa.pitt.comcast.net (162.151.21.82) 44.644 ms
te-0-0-0-0-sur01.greensburg.pa.pitt.comcast.net (69.139.195.18) 38.266 ms
9 (107.1.72.98) 39.781 ms 39.785 ms 39.912 ms
