I believe the SSLLabs Analyzer should have pointed out an "Extra Download" in the cert chain. That was the hint that there was an intermediate cert that a client would have to go find on it's own because it wasn't included with your server cert.

https://community.qualys.com/thread/12831

On 3/27/2015 12:34 PM, Mike wrote:


On 03/27/2015 08:43 AM, Josh Luthman wrote:
FFR you can use this to verify the site itself is good or not:

https://www.sslshopper.com/ssl-checker.html (there are others, this is just what I have bookmarked)


Thanks. Previously while diagnosing this however, I used some others similar and they all were saying I was ok. For example, https://www.ssllabs.com/ssltest/analyze.html and one other I forget now. I am surprised this problem was not being pointed out.




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