Similar to low-cost airlines, where you have to pay for a drink and a 4oz bag of peanuts.
On Fri, Oct 16, 2015 at 3:36 AM, Mike Hammett <na...@ics-il.net> wrote: > Nickles and dimes... > > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > > > Midwest Internet Exchange > http://www.midwest-ix.com > > > ----- Original Message ----- > > From: "Carlos Alcantar" <car...@race.com> > To: "Justin Wilson - MTIN" <li...@mtin.net>, "NANOG" <nanog@nanog.org> > Sent: Friday, October 16, 2015 12:12:05 AM > Subject: Re: Cogent BGP Woes > > Sales now handled it because they bill now for having a bgp session. > > > > Carlos Alcantar > Race Communications / Race Team Member > 1325 Howard Ave. #604, Burlingame, CA. 94010 > Phone: +1 415 376 3314 / car...@race.com / http://www.race.com > > > ________________________________________ > From: NANOG <nanog-boun...@nanog.org> on behalf of Justin Wilson - MTIN < > li...@mtin.net> > Sent: Thursday, October 15, 2015 8:47 PM > To: NANOG > Subject: Re: Cogent BGP Woes > > I am trying to turn up BGP on a circuit that ha never had it. In the past, > you went to the support portal, filled out the questionnaire and in a day > or so you would have you bgp info. When I did that this time I received a > prompt response back from support saying this is now handled by sales and > gave me the sales person to contact. > > Contacted sales person almost 3 weeks ago. Had to wait until the direct > draft credited before they could put any new orders in. On a side note, > Cogent is the only provider I know of that does not credit electronic > payments within 24-48 hours. All of ours take 5 business days. Once thats > done, e-mail the sales person back. No response for a few days. Call a > manager and get them involved. 2 more weeks we still don’t have BGP on this > circuit. A minimum of 1 e-mail a day asking for status updates. Last > response was “Everything was entered in the system”. > > I guess I don’t understand why a sales order has to be entered for BGP. > This adds an extra step, which in this case has been a major fail. > > > Justin Wilson > j...@mtin.net <mailto:j...@mtin.net> > > --- > http://www.mtin.net <http://www.mtin.net/> Owner/CEO > xISP Solutions- Consulting – Data Centers - Bandwidth > > http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman > Internet Exchange - Peering - Distributed Fabric > > On Oct 15, 2015, at 2:47 PM, james machado <hvgeekwt...@gmail.com <mailto: > hvgeekwt...@gmail.com>> wrote: > > Justin, > > What are you trying to do? I had a similar situation as my rep got > the wrong product for BGP. I actually cleaned it up by talking to > support and I had to fill out a second BGP questionnaire but it was > resolved and turned up in a couple of days. > > James > > On Thu, Oct 15, 2015 at 11:38 AM, Justin Wilson - MTIN <li...@mtin.net > <mailto:li...@mtin.net>> wrote: > Have the rest of you been having as hard a time I am having in turning up > BgP sessions with Cogent? They have made it a sales order nowadays instead > of support. I filled out the questionnaire on the support site over 3 weeks > ago and was directed to sales. I am going on 3 weeks waiting on a session > to be turned up. > > Just wondering if I am alone. > > > Justin Wilson > j...@mtin.net <mailto:j...@mtin.net> > > --- > http://www.mtin.net <http://www.mtin.net/> Owner/CEO > xISP Solutions- Consulting – Data Centers - Bandwidth > > http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman > Internet Exchange - Peering - Distributed Fabric > > > > >