I know the east side of my state was nailed with a big storm. The Gov declared a state of emergency.
Comcast service for several of my clients has understandably been down since Tuesday. I called in a few times over the last two days and the automated message keeps saying "service should be restored by 12:01 PM today", after that time passes the message gets changed to 7:01 PM, then to 8:01 AM, then 12:01 PM. (Always '01'--what's with that?) One time I let the call get through to a rep and they couldn't give any information on the extent of the damage or an ETA. Can anyone at Comcast shed some light on the disaster over there or give a rough idea on service restoration? As always, I appreciate the hard work from the guys in the trenches and the engineers that miraculously seem to keep my clients up 24/7. (Just for fun, attached are stats about the router for 365 days before the storm hit--and most of that 'unreachable' time was probably issues with the monitoring server.) Thanks again for all your hard work. -A
