In response to the original email they do do this I have experienced it myself it is usually because of billing issues that they don't know how to resolve. It's complete BS worse than dealing with att.
On Aug 15, 2016 9:14 AM, "Paras Jha" <pa...@protrafsolutions.com> wrote: > Yeah, I see a wall of text, but no real evidence to substantiate it. > > On Mon, Aug 15, 2016 at 8:29 AM, Mike Hammett <na...@ics-il.net> wrote: > > > Try more facts and less emotion. > > > > > > > > ----- > > Mike Hammett > > Intelligent Computing Solutions > > > > Midwest Internet Exchange > > > > The Brothers WISP > > > > > > ----- Original Message ----- > > > > From: "HonorFirst Name Ethics via NANOG" <nanog@nanog.org> > > To: nanog@nanog.org > > Sent: Saturday, August 13, 2016 11:50:46 AM > > Subject: Zayo Extortion > > > > Question to the NANOG community, Is anyone else being extorted by Zayo? > Is > > Zayo threatening shutdown over bogus and fabricated charges? > > > > The purpose of this message to the group is twofold: 1) to share our > > experience being extorted by Zayo with the community and 2) to understand > > the depth and extent of Zayo's less than ethical behavior by getting > > feedback from the community. > > > > Abovenet was a great organization with quality service, reasonable prices > > and nice folks to work with. Since being acquired by Zayo we have seen a > > significant degradation of service quality and responsiveness which is > not > > unusual from a provider, but Zayo has taken things to a level of low > ethics > > that would make Tony Soprano proud. > > Most interestingly they seem to identify points where you are dependent > on > > them and threaten a shut down unless you pay them some arbitrary amount. > In > > our case we use multiple Zayo IP, Transport, and Colo Services -- they > set > > their extortion amount at $128,000. A completely arbitrary and fabricated > > number. They put significant pressure threatening to shut us down by > > setting their lawyers on us. > > Our detailed contract breakdowns, invoice and payment spreadsheets, along > > with all other commonsense and professional efforts were simply > > disregarded. At one point their lawyers and accounting people had the > nerve > > to say "our accounting system does not track invoice details -- it only > > shows the total amount due so your numbers mean nothing to us." All the > > while they relentlessly levied disconnect threats with short timelines > such > > as: "if you don't pay us $128,000 by this Friday, we will shut your > > operation down." > > We have had anecdotal feedback that we are not alone in our experience > and > > that there are many more like us. If you and your company have had a > > similar experience with Zayo, please share it with the group or if like > us > > you are concerned about retaliation from Zayo, please respond privately. > > > > If the group shares their experiences the public shaming may drive Zayo > to > > stop operating like mafia thugs. If the problem is as common as we > suspect, > > it may warrant getting the Attorney General involved. > > > > In the mean time, I strongly urge anyone already in a relationship with > > Zayo or considering a relationship to make sure your are well diversified > > with other more ethical carriers. Otherwise please consider another > > organization to work with. > > In our case we were better of with Ransomeware, than Zayo as a vendor! > Its > > cheaper and less damaging > > > > A Zayo victim and a NANOG Member > > > > > > -- > Regards, > Paras > > President > ProTraf Solutions, LLC > Enterprise DDoS Mitigation >