On October 25, 2016 at 01:28 r...@tristatelogic.com (Ronald F. Guilmette) wrote:
>
> The fundamental economics have not changed. It pays to design and ship
> things. It doesn't pay to support them afterwards. This isn't going to
> change.
>
> It is common to include "goodwill" on the balance sheet, but unless I'm
> mistaken, for most companies this does not represent a significant
> fraction of shareholder equity.
I suppose that's the "one born every minute!" theory of product
development. And there's truth to it no doubt.
Marketing travels a lot faster and more efficiently than awareness of
poor support or quality issues is another way to state that.
Which is one reason why product areas tend to evolve regulatory
structures both public (e.g., US FTC) and private (e.g., Underwriters
Laboratory) thus getting some sort of quality and support push-back
other than the bare-knuckle market.
--
-Barry Shein
Software Tool & Die | b...@theworld.com | http://www.TheWorld.com
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