I received replied from several friendly Comcast staff members and it looks like there will be a resolution shortly.
Thanks, and sorry for the list noise. -A On Thu, Oct 26, 2017 at 3:33 PM, Aaron C. de Bruyn <aa...@heyaaron.com> wrote: > I'm hoping a Comcast engineer can clear something up for me: > > If I recall correctly siteprotect.com is used by Comcast Business hosting. > > We have a mutual customer who has their domain NS pointed at > ADNS.CS.SITEPROTECT.COM and BDNS.CS.SITEPROTECT.COM and those servers > resolve their domain properly, but as of two weeks ago I no longer > have the option to edit the customer's zone when signing in to > businessclass.comcast.net. > > Phone reps have said "we don't manage you DNS" or "NetSol is their > registrar", or even "Hmm...you're right, there's something wrong, but > I don't know what's going on". > > On top of all of that, Comcast told this mutual customer to update > their DNS records because they are being migrated to Office 365. But > the customer can't access it to edit it. > > Feel free to contact me off-list for the domain and customer details. > > -A
