What about remote hands? What I like about DR is their staff levels and resources should there be a storm etc. they are fully staff. I rarely use their remote hands but when I do they are golden. They also have a great record.
On Mon, Feb 19, 2018 at 8:21 AM, James Stankiewicz <stankiew...@njedge.net> wrote: > Halsey Street is outstanding,,great staff and is the place to be!! > > On Sat, Feb 17, 2018 at 5:07 PM, Brian Knight <m...@knight-networks.com> > wrote: > > > As the engineer working on that Cisco / IBM issue Erik mentioned... ;) > > > > I was able to get walk-up, same-day access to the building for myself a > > few weeks ago (as a customer of DR) and didn’t get my hand slapped for > it. > > DR just created the access ticket with the building and that was enough. > It > > took about 20 minutes start to finish. > > > > But if a vendor tech needs access, they need a COI generated, and that > > must be sent to the building ahead of time via DR. Otherwise they will be > > turned away. > > > > The COI was the biggest blocker. A 48 hour lead time for the visit didn’t > > seem to be enforced, not by Digital Realty anyway. > > > > Also, I tried to arrange for permanent building key card access while I > > was there. But the key cards must be used at least once every 60 days, > > otherwise they are deactivated. I decided just to arrange for access > ahead > > of time since I don’t visit often. > > > > -Brian > > > > > On Feb 16, 2018, at 1:50 PM, Erik Sundberg <esundb...@nitelusa.com> > > wrote: > > > > > > We just had an issue where cisco was going to replace a power tray in > > our router at 60 hudson, we are also at telx. Cisco contracts with IBM > for > > this. The building is now checking that all 3rd party vendors have an > > existing Certificate of insurance (COI). This take 48 hours to get put in > > there system... > > > > > > So now we are forced to use telx smarthands if it's under 48 hours or > > weekends > > > > > > > > > > > > -----Original Message----- > > > From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Dovid Bender > > > Sent: Friday, February 16, 2018 12:03 PM > > > To: NANOG <nanog@nanog.org> > > > Subject: 60 Hudson Woes > > > > > > We have space with Digital Realty (aka TELX) and 60 Hudson and lately > > it's been a nightmare getting in. The real estate management company is > > having us reconsider our options. They are giving us the option to have > ID > > badges for our employees but for anyone else that wants access we need to > > request it 48 hours in advance to get approval. So if we plan on having > an > > unexpected outage and we need to have a have a vendor come on site (e.g. > a > > Dell tech) we will need to let them know in advance. > > > > > > What are peoples experiences with 111 8th and 165 Halsey? We really > > like the connectivity options at 60 Hudson but at some point the hassle > > becomes not worth it. > > > > > > > -- > *Jim Stankiewicz* > > *Principal Network Architect* > *NJEdge* > *W:855.832.EDGE(3343)* > *c:201.306.4409* >