Have you tried to contact G through the following form? https://support.google.com/websearch/contact/ip
On Thu, Mar 15, 2018 at 4:35 AM, Harry Reeder <ha...@harryreeder.co.uk> wrote: > Hi Folks, > > Wondering if anyone has a contact at Google who can help - I've a customer > who's attempted to log in from one of our IPs (which comes from one of > Cogent's /16 blocks) however they get an automated email response from > Google saying that they're logging in from Hong Kong, and the login was > prevented for security reasons (as someone may have their password). For > reference, the whois response shows Washington DC, and refers to Cogent's > rwhois which places us correctly at Telehouse London. Tools like Maxmind > also have our location correct. > > Is there somewhere I can go to get this corrected for our leased IP ranges? > (I am aware that the long term solution is to get our own IP space - I am > working on that, I just don't have enough of a business case yet) > > Off-list replies also welcome. > > Thanks > Harry >