Saw this on our old GTT bill first and then on our Hibernia account bill when they merge their finance dept.
Filled a dispute with GTT finance and after multiple fights, we got these surcharges removed. We ended up with a HUGE mess on our bills, charged in USD when our contracts were in CAD, double-billing, etc. We lost patience and cancelled everything. At least, they should specify the actual amount of the charge on the contract. Eric On Dec 2 2018, at 5:30 pm, Clayton Zekelman <clay...@mnsi.net> wrote: > > GTT is rapidly losing any good will they've had with us over the past number > of years. > > We just got hit with that regulatory recovery fee too, and they totally > screwed up the transfer of billing operations when they bought our colo > provider, Accelerated Connections (which used to be an awesome company) in > Toronto. > > > Sent from my iPhone > > On Dec 2, 2018, at 5:11 PM, Matt Harris <m...@netfire.net > (mailto:m...@netfire.net)> wrote: > > On Sun, Dec 2, 2018 at 4:06 PM Brandon Wade via NANOG <nanog@nanog.org > > (mailto:nanog@nanog.org)> wrote: > > > We've been a GTT customer for several years and on our latest bill we now > > > have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only > > > purchase IP Transit services from them, nothing else, and have never had > > > any fees tacked on top of our contracted agreed upon amount. Has anyone > > > else ran into this? If this is a legit "surcharge" any idea of why we > > > were never charged for that before? I figured I'd reach out to the > > > community on this prior to jumping to further conclusions. > > > > > > -Brandon > > > > Yupp, on my GTT IP transit bill as well. > > > > This is how telecomm companies pad out their margins these days. You don't > > even want to know the % of my bill that is just "fees" I'm paying Level3 on > > a wave circuit. At this point I won't sign for service without knowing > > exactly what I'll be paying in terms of fees and surcharges and such - > > there's some stuff you can't avoid on some types of circuits, but for the > > most part, it's all just padding out their margins. > > > > Take care, > > Matt > > > > > >
