On Wed, 16 Jan 2019 at 16:54, Colton Conor <colton.co...@gmail.com> wrote: > > As an internet service provider with many small business and residential > customers, our most common tech support calls are speed related. Customers > complaining on slow speeds, slowdowns, etc. > > We have a SNMP and ping monitoring platform today, but that mainly tells us > up-time and if data is flowing across the interface. We can of course see the > link speed, but customer call in saying the are not getting that speed. > > We are looking for a way to remotely test customers internet connections > besides telling the customer to go to speedtest.net, or worse sending a tech > out with a laptop to do the same thing. > > What opensource and commercial options are out there?
Hi Colton, In the past I have used CPEs which support remote loopback. When the customer complains we enable remote loopback, send the traffic to that customers connection (rather than requiring a CPE that can generate the traffic or having an on site device) and measuring what comes back. Cheers, James.
