Delete fB account ... -- J. Hellenthal
The fact that there's a highway to Hell but only a stairway to Heaven says a lot about anticipated traffic volume. > On Apr 9, 2019, at 21:05, Nathan Anderson <nath...@fsr.com> wrote: > > Fellow NetOps, > > I realize this is an unorthodox / off-topic request, but I've been trying to > help a friend out and don't know how to advise her next. > > If there is someone from FB here who has connections to someone in account > security and is willing to contact me off-list, I'd really appreciate it. A > friend had her FB account of many years hijacked and then held for ransom by > a random dude. When she asked FB to intercede, she appeared to have her > account back for a short time (< 24 hrs) before FB themselves blocked the > account, and that's where we are now. It's been over 2 weeks and she has > been going round and round with "CS" and getting nowhere...whoever these > robots are keep repeating requests for her to send in ID, which she does, and > then they repeat the request again and it just goes in a circle. I have a > feeling that I know what's going on behind-the-scenes, but we can't seem to > get a living, breathing human over there who isn't just reading a script to > actually listen to her. Seriously, what is the average person supposed to do > under these circumstances? > > If this was just the story of a lone FB account I'm not sure I would bother > and I'd just tell her to get a new one. But she runs a business (popular > local coffee shop) with a FB page that this account of hers was apparently > the only admin for. > > Thanks in advance for any leads, > > -- > Nathan Anderson > First Step Internet, LLC > nath...@fsr.com >
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