Federal Manager's Daily Report 
Friday, October 4, 2004
 
Published by FEDweek, the federal government's largest
information resource with now over one million weekly 
readers to its electronic newsletters.
 
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In Today's Issue:
1. Whistleblower Bill Allows Penalizing Supervisors
2. GSA Telecom Program Progressing, But Changes Needed, Says GAO 
3. EEOC Picks Firm to Run Contact Center 
4. Now, all Armed Forces News Readers Can 
Get Broadband DSL-Like Speed Over Your Phone Line at 
Home http://fedweek.sparklist.com/t/294955727/821891/148/0/   
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1. Whistleblower Bill Allows Penalizing Supervisors
Legislation set for consideration in the House this week 
(HR-3281) would among other things give the Merit Systems 
Protection Board authority to take disciplinary actions 
against management officials deemed to have retaliated 
against whistleblowers. The language is in a general 
whistleblower reform bill designed to make it easier for 
employees to show that they suffered a job action for 
having made disclosures of fraud, waste, mismanagement 
or a danger to the public health and safety.

Under the measure, MSPB could order penalties including 
removal, reduction in grade, debarment from federal 
employment of up to five years, suspension or reprimand, 
as well as a civil penalty of up to $1,000. MSPB would 
have to impose disciplinary action if it finds that the 
protected activity was the 'primary motivating factor" 
in the retaliatory action, unless the individual 
demonstrates by a preponderance of the evidence that he 
would have done the same in the absence of the whistleblowing.

2. GSA Telecom Program Progressing, But Changes Needed, 
Says GAO 
The General Services Administration is making progress in 
meeting four challenges to its Networx telecommunications 
services program, but in order to successfully move ahead 
it needs to implement transition management and performance 
measurement processes, and resolve 'agency concerns over 
the usability of billing data," the Government Accountability 
Office has said. 

GSA plans to offer comprehensive national and international 
network services through universal contracts, and 
specialized services through select contracts, and to 
award the contracts simultaneously. Initially it had 
planned to award universal contracts nine-months before 
select contracts, but that plan was deemed anti-competitive. 

In another adjustment to promote competition, it said the 
universal contracts now would only require a service 
provider to cover locations where federal agencies are 
located, as opposed to the entire country, allowing the 
entry of more providers. 

GSA has sought support from contractors to develop Networx 
transition plans, but it does not have procedures in place to 
incorporate lessons from past transitions, nor has it 
established a transition strategy, said GAO. 

However, it said GSA has worked with agencies to develop a 
'service-level inventory as input into the requirements for 
the new contracts," and that it plans to work with agencies 
to build a detailed inventory of telecom services to be 
used during the transition. 

While GSA has plans to use performance measures to weight 
progress against goals, some of the measures remain in 
development and there is no strategy for using the measures 
to monitor ongoing progress, according to GAO-04-1085. 

It said GSA plans to implement performance measures that 
evaluate progress against the program's goals -- but that 
some of the measures are still under development, and it 
does not have a strategy for using the measures to monitor 
ongoing program performance.

'GSA has reduced the number of billing elements it will 
track and has begun a study designed to identify potential 
improvements in the billing process, but it lacks a 
strategy for addressing agency concerns about the 
usability of billing data," said GAO. 

It said that until GSA puts strategies in place to address 
these challenges, Networx is at risk of failing to deliver 
the operations and cost improvements outlined.

3. EEOC Picks Firm to Run Contact Center 
The Equal Employment Opportunity Commission has awarded a 
two-year $4.9 million contract to Virginia-based Pearson 
Government Solutions to handle the over one million or more 
unsolicited inquires it receives each year, through a 
national contact center. 

Slated to open next spring, the national contact center 
'will be invaluable to the Commission in identifying and 
responding to workplace trends and emerging patterns of 
employment discrimination," according to EEOC. 

It said more involved requests would be referred to its own 
staff for counseling, guidance and action, and that the 
contact center would allow it to focus more on 'charge 
intake, investigations, mediation, litigation, and outreach 
to employers and employees."

It said the Lawrence, Kansas based center would monitor 
and 
track demographics, issues and concerns to help EEOC develop 
future policy. 

EEOC said its former director of field programs, Elizabeth 
Thornton, has come out of retirement to head the project.

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