As as subscriber to eWEEK's Infrastructure Update we thought you might be interested in Wednesday's eSeminar. If you are unable to attend the live event you may still register and will be notified via e-mail when the on-demand version is available. ------------------------------------------------------------------------ Response Time SLAs: Are You Ready? How EDS Worked with a Major Client to Design Response Time Metrics October 6 @ 4 p.m. Eastern/ 1 p.m. Pacific Duration: 30 minutes
Register to Attend http://eletters.eweek.com/zd1/cts?d=79-1178-14-28-41888-132637-1 ------------------------------------------------------------------------ Dear Colleague, Where do I start? How do I implement them? How do I determine normal application performance? These are the questions that EDS tackled when they set out to deploy response time SLAs for a large client to improve the end-user's experience. EDS found a new and easier way to provide SLAs without desktop servers or agents, instead of the "old" way of using synthetic transactions and an "active agent" solution. EDS discovered that NetQoS SuperAgent is a better way to provide more information with much less cost and effort ? and without placing additional loads on the already strained networks. EDS now proactively measures and reports end user-based response time performance for dozens of applications deemed critical by the client. In this brief presentation Bob Miller, Global Program Manager for EDS, shows how NetQoS SuperAgent product was used to develop a simple yet innovative solution to the required monthly performance reports ? providing RED-YELLOW-GREEN status for key applications. Bob explains the technical aspects of the approach, but also discusses the business reasons why this approach was adopted. If you are considering creating response time metrics for your organization, you'll benefit from joining this brief web-based seminar to hear how one of the premier IT service providers approached these problems. Featured Speakers: Bob Miller, Global Program Manager - EDS Client Delivery Operations Reeves Alex, Product Manager - NetQoS Frank Derfler, VP, Market Experts Group - Ziff Davis Media Register to Attend http://eletters.eweek.com/zd1/cts?d=79-1178-14-28-41888-132637-1 ------------------------------------------------------------------------ Please visit http://eletters.eweek.com/zd1/cts?d=79-1178-14-28-41888-132640-1 for a complete list of upcoming Ziff Davis Media eSeminars. If you have already registered for this eSeminar, please ignore this message. Feel free to pass this e-mail along to other colleagues on your team who may have an interest in attending the eSeminar above. If you have problems with your registration, send e-mail to: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ========================================================= eNewsletter Information ========================================================= You are subscribed to this newsletter with the e-mail address [EMAIL PROTECTED] TO UNSUBSCRIBE, click here: http://www.eweek.com/unsubscribe_newsletter/0,4223,,00.asp?n=79&type=u&[EMAIL PROTECTED] To change your HTML/text preferences, change your e-mail address or subscribe to other eNewsletters from Ziff Davis Media, click here: http://eletters.eweek.com/zd1/cts?d=79-1178-14-28-41888-132643-1 Questions about your newsletter subscriptions? To read our FAQ, click here: http://eletters.eweek.com/zd1/cts?d=79-1178-14-28-41888-132646-1 ========================================================= eWEEK Magazine Information ========================================================= To apply for a free subscription to eWEEK, please go to http://eletters.eweek.com/zd1/cts?d=79-1178-14-28-41888-132649-1 For help with your print subscription to eWEEK, click here: http://eletters.eweek.com/zd1/cts?d=79-1178-14-28-41888-132652-1 Copyright (c) 2004 Ziff Davis Media Inc. All Rights Reserved. Ziff Davis Media Inc., 28 East 28th Street, New York, NY 10016
