Dieter, I beg to differ. I'm not going to argue with you in a public forum. I tried to communicate privately. There's nothing wrong with my email.
On Saturday, January 14, 2017 at 11:09:55 AM UTC-5, Nocrotec wrote: > > Hi to all, > These are all lies. > I answered all his e-mails, but he always told my partner that I did not > respond. > Ther is nothing more to say. > All the best > Dieter > > > ----- Original Message ----- > *From:* Greg P <javascript:> > *To:* neonixie-l <javascript:> > *Sent:* Saturday, January 14, 2017 4:28 PM > *Subject:* [neonixie-l] Nocrotec IN-18 Blue Dream.....Poor Customer > Service > > > Let me start out by saying, I don't like posting negative information as > I've found everyone here to be awesome and helpful. After trying for the > better part of a month to get my issue resolved *PRIVATELY, *I feel I > need to share with the group. > > Approximately, 4 years ago I ordered and built the Nocrotec IN-18 Blue > Dream and it's performed flawlessly until recently. I noticed the lower > NE-2 neons (wired in series) in the colon towers were intermittently > lighting when displaying the *TIME* only. All other functions such as > displaying date, and in Service Mode the lower NE-2's work just fine. > Additionally, I checked wiring and all connections etc. and everything is > OK. > > So I reached out to Dieter no less than 4 times asking for advice and got *NO > RESPONSE. *It wasn't until I emailed Claus Urbach, (the site that sells > the IN-18 Blue Dream Kit) that I got a lukewarm excuse filled reply which > was to replace the colon towers. If the NE-2's were bad, why do they work > in Service Mode and when displaying date? > > I continued to reach out to Dieter for help, and was ignored. Dieter > keeps using the excuse (thru Claus Urbach) there's something wrong with my > email (trust me there's not) and pushes the blame on me. > > So here I am, a clock with issues, and no support. Claus has been great, > but told me there's nothing more he can do. I noticed Dieter has pulled > the links on his site and Claus doesn't have the kit listed anymore so who > knows what the situation is? > > For those of you who were considering purchasing the IN-18 Blue Dream I > would highly advise you don't due to poor customer service. It's a shame, > because it's a really nice clock. > > Dieter, ball is in your court, I know you read this site, I await your > reply. > > > > > > > -- > You received this message because you are subscribed to the Google Groups > "neonixie-l" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to neonixie-l+...@googlegroups.com <javascript:>. > To post to this group, send email to neoni...@googlegroups.com > <javascript:>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/neonixie-l/508dd8d2-0818-4ef1-aea9-de6b020647e5%40googlegroups.com > > <https://groups.google.com/d/msgid/neonixie-l/508dd8d2-0818-4ef1-aea9-de6b020647e5%40googlegroups.com?utm_medium=email&utm_source=footer> > . > For more options, visit https://groups.google.com/d/optout. > > -- You received this message because you are subscribed to the Google Groups "neonixie-l" group. To unsubscribe from this group and stop receiving emails from it, send an email to neonixie-l+unsubscr...@googlegroups.com. To post to this group, send an email to neonixie-l@googlegroups.com. To view this discussion on the web, visit https://groups.google.com/d/msgid/neonixie-l/a81fcc0b-b069-41a8-9c2b-156bea90fe7d%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
