IRA!
Please stop posting messages with a statement "Nocrotec IN-18 Blue
Dream.....Poor Customer Service"
All of them must be removed!
Dieter
----- Original Message -----
From: Instrument Resources of America
To: neonixie-l@googlegroups.com
Sent: Saturday, January 14, 2017 5:51 PM
Subject: Re: [neonixie-l] Nocrotec IN-18 Blue Dream.....Poor Customer Service
It is possible that the neons DO need to be replaced, as they themselves may
be marginal, and therefore need to be replaced. I've had to replace a lot of
neons and nixies in my time due to a number of issues, including being marginal
on firing voltage. Either option is easy and inexpensive. Ira.
On 1/14/2017 8:41 AM, Greg P wrote:
Thanks Ira...I will take your advice and report back.
On Saturday, January 14, 2017 at 11:23:02 AM UTC-5, I wrote:
I have been a tech going on 60 years now, but am NOT familiar with this
clock. I am willing to help as much as I can from here. OBVIOUSLY there is an
explanation, and reason for this happening. You just have not unraveled it as
yet. To begin with I must ask you a number of questions. Do you have, or have
access to a DVM? How many digits are displayed for the TIME? How many for the
DATE? How many in 'service mode'? My initial thoughts (GUESS) are this. The
H.V. power supply MAY be becoming MARGINAL. Delivers enough voltage to light
the colons in service mode and for the date, but for some reason not the time.
What I'd like for you to do if possible is monitor the voltage to the colons,
while switching the mode from time, to date, to service mode. Record the
readings vs mode, and lets see if that tells us anything. You will be measuring
H.V. so be very careful. If you do not feel comfortable doing this, have
someone versed in H.V. measurement help you. Ira.
On 1/14/2017 7:28 AM, Greg P wrote:
Let me start out by saying, I don't like posting negative information
as I've found everyone here to be awesome and helpful. After trying for the
better part of a month to get my issue resolved PRIVATELY, I feel I need to
share with the group.
Approximately, 4 years ago I ordered and built the Nocrotec IN-18 Blue
Dream and it's performed flawlessly until recently. I noticed the lower NE-2
neons (wired in series) in the colon towers were intermittently lighting when
displaying the TIME only. All other functions such as displaying date, and in
Service Mode the lower NE-2's work just fine. Additionally, I checked wiring
and all connections etc. and everything is OK.
So I reached out to Dieter no less than 4 times asking for advice and
got NO RESPONSE. It wasn't until I emailed Claus Urbach, (the site that sells
the IN-18 Blue Dream Kit) that I got a lukewarm excuse filled reply which was
to replace the colon towers. If the NE-2's were bad, why do they work in
Service Mode and when displaying date?
I continued to reach out to Dieter for help, and was ignored. Dieter
keeps using the excuse (thru Claus Urbach) there's something wrong with my
email (trust me there's not) and pushes the blame on me.
So here I am, a clock with issues, and no support. Claus has been
great, but told me there's nothing more he can do. I noticed Dieter has pulled
the links on his site and Claus doesn't have the kit listed anymore so who
knows what the situation is?
For those of you who were considering purchasing the IN-18 Blue Dream I
would highly advise you don't due to poor customer service. It's a shame,
because it's a really nice clock.
Dieter, ball is in your court, I know you read this site, I await your
reply.
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