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DOCTOR MAC DIRECT CELEBRATES ITS GRAND OPENING - New Millennium Technology and 100% Industry Veteran Experts Offer Macintosh Software Training and Technical Support Like Never Before - EXCELSIOR, Minn., January 31, 2005 - Bob "Dr. Mac" LeVitus today announced the Grand Opening of Doctor Mac Direct, a new service for troubleshooting, technical support and training on any Macintosh� software issue. For the first time today, Doctor Mac Direct's web site and switchboard are taking support requests at <http://www.doctormacdirect.com/> and 1-877-DrMac4U (1-877-376-2248). Now any Macintosh user can request a Macintosh expert's help and receive phone support or use a revolutionary web-based control method that allows the Mac expert to see and work on the problem remotely. Doctor Mac Direct also offers online interactive training, assistance with system migration, pre-purchase buying advice, and more. "Doctor Mac Direct provides Mac tech support, troubleshooting and training with high-level expertise and efficiency never experienced before, all due to our experts and unique technology," stated Bob LeVitus, founder of Doctor Mac Direct. "We have a crew of the most technically savvy experts ever assembled, consisting of industry veterans, hand-selected by Ted Landau and myself. Our unique web-enabled remote control technology makes servicing a call very efficient and eliminates frustration for the person requesting help. I'm pleased to open the doors of Doctor Mac Direct for 'mouse calls' like you've never experienced before!" Doctor Mac Direct's experts use an incident-appropriate combination of telephone, email and a unique web-enabled control software system to communicate with Macintosh users based on their needs and connectivity situation. Macintosh users with a broadband connection can install a plug-in for Safari that allows Doctor Mac Direct experts to see their screen and move their mouse for quicker problem solving, migration help or training. Hand-selected industry veterans comprise the staff of Doctor Mac Direct experts who use jargon-free language to help users track down and resolve problems, conduct personal training or offer advice. Troubleshooting guru, Ted Landau, leads the team of experts. Doctor Mac Direct services are available for any issue related to Mac OS X or Classic Mac system software, Apple software or third-party software. Doctor Mac Direct experts will also help Mac users migrate systems or transition to Mac OS X. Starting today, Macintosh users can call, toll-free, 1-877-DrMac4U (1-877-376-2248) or visit <http://www.doctormacdirect.com/> to request Doctor Mac Direct expert's help, training and advice. Requests will be answered with an estimated time, cost, matched expert and proposed appointment. Problem resolution prices start at $30 for a quarter-hour resolution. Doctor Mac Direct guarantees resolution in the time estimated or will continue working toward resolution at no additional cost. About Doctor Mac Direct Doctor Mac Direct, LLC is the world's first independent online remote troubleshooting, technical support and training service for the Macintosh. Focused on high-quality Macintosh consulting, the service is staffed by hand-selected industry veteran experts who use a combination of technology including phone, email and web-enabled, remote control software to fix any Macintosh or third-party software problem. Headquartered in Excelsior, Minn., Doctor Mac Direct is a privately held Corporation. For additional information, contact Doctor Mac Direct, LLC at 877-DrMac4U (877-376-2248) or visit <http://www.doctormacdirect.com/>. __________________________ Please visit our sponsors: BetterRAM.com(sm): Your Source for RAM http://www.betterram.com, mailto:[EMAIL PROTECTED] or call 800-895-3493 MacTech(r) Magazine: The journal of Macintosh technology and development http://www.mactech.com, mailto:[EMAIL PROTECTED], or 877-MACTECH To submit a posting to NetProLive, mailto:[EMAIL PROTECTED] To subscribe to NetProLive, send mail to [EMAIL PROTECTED] with the SUBJECT line reading "SUBSCRIBE NetProLive". To unsubscribe, the SUBJECT line should read "UNSUBSCRIBE NetProLive". MacTech, Xplain Corporation and its sponsors are not responsible for any errors, omissions, or other inaccuracies in this message. News may be propagated freely, but please attribute your source as MacTech Magazine, <http://www.mactech.com>.
