Thanks to those of you that helped me. I ended up returning the Canon BJC 1000. I bought an HP DeskJet 610CL instead. I had it working within 30 minutes of taking it out of the box. It works great. Thanks again. Michelle -Just because kittens are born in the hearth oven, that doesn't make them muffins." Kahlan Amnell in _Temple of the Winds_ by Terry Goodkind.