<https://r.smartbrief.com/resp/uWAmCylCtepCsLcsaDdmnwalFXRl?format=multipart > American Airlines introduces performance metrics for cabin crew American Airlines has begun grading flight attendants using a new performance metrics system. This system draws on data from the past 12 months and evaluates flight attendants in areas such as customer experience, operational reliability, compliance with protocols, and other job-specific behaviors. While the grading provides insight into individual performance, it currently does not affect compensation or job assignments.
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