Hy guys, I would like to share with you a funny thing that happened today while talking with Nikon USA customer RELATIONS departement. I teach architecture and especially architectural photography in a canadian college, department of architecture. We rely heavily on Nikon equipment and, as the person in charge of photo equipment, I have been receiving routinely the Nikon USA catalogue, free of charge (usually $US 4,95) for the last 10 years. Needing to check on something I realized that I haven´t got the 1998 catalogue. So I called the 1 800 Nikon customer relations dept. and a kind person told me that Nikon USA wouldn´t ship a catalogue outside the USA; he suggested that I get a friend adress in the USA so they could ship it to my friend, who in turn would ship it to me. No matter what I told the guy, that I don´t have a USA relationship, that I was willing to pay the catalogue fee and shipping, that I´ve got it without even asking for it for the last 10 years, the guy wouldn´t budge and flatly refused to send the catalogue outside the US, even to neighbour Canada. Furthermore he told me that I wasn´t on their database and that it was IMPOSSIBLE that I had this kind of service in the past. He also told me that his supervisor wouldn´t change this policy. Now, I always had the USA catalogue because Nikon Canada doesn´t publish one. Could someone (Nikon USA are you reading this?) EXPLAIN ME THIS POLICY? Do you think you are sending sensible information about japanese products to Saddam Hussein? Shouldn´t your departement change his name to Customer SUPPRESSION dept.? I confess to be quite puzzled. Thank you for reading this and, if you have an explanation, please let me know, I won´t share it with Col. Gheddafi. Pierlucio Pellissier in Montreal, Québec, Canada
