Tips for Effective Telephone Use - If you are right-handed, put your phone on the LEFT SIDE of the desk -- so you can hold the phone and take notes at the same time. - Don't feel compelled to ANSWER the phone every time it rings -- it's okay to let a a call go to voice mail if you are working and don't want to be interrupted. - Let people know, on your answering machine, exactly when you will RETURN CALLS -- don't leave people hanging in "voice-mail limbo." - When leaving messages, use VOICE MAIL as a time-saving tool -- tell people exactly what you need, how to contact you, and the best time to reach you. - When leaving messages with a human being, ask that person to REPEAT your message back to you to make sure they got it right. - Ask if SOMEONE ELSE can help you, rather than leaving a message -- you may be taken care of quicker by another person. - Respect other people's time -- gather together all the information you need to take care of a request BEFORE you return a phone call. - Learn to use all of the FUNCTIONS on your phone -- call forwarding, do not disturb, conferencing -- to be as effective as possible at work.
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