New York Times on Web firms and customer support
http://j.mp/LUfLCF (New York Times)
"The phone users are getting left out," said Mari Smith, a consultant
who trains businesses in how best to use social media. She should
know. Because her consulting company lists an 800 number, frustrated
people call all the time, looking for help with their Facebook
accounts. She eventually adjusted her phone message to callers to
explain that she does not provide technical support for Facebook. "I
just got bombarded," she said. "They're just so desperate to reach a
real human being."
- - -
--Lauren--
Lauren Weinstein ([email protected]): http://www.vortex.com/lauren
Co-Founder: People For Internet Responsibility: http://www.pfir.org
Founder:
- Data Wisdom Explorers League: http://www.dwel.org
- Network Neutrality Squad: http://www.nnsquad.org
- Global Coalition for Transparent Internet Performance: http://www.gctip.org
- PRIVACY Forum: http://www.vortex.com
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://vortex.com/g+lauren / Twitter: http://vortex.com/t-lauren
Tel: +1 (818) 225-2800 / Skype: vortex.com
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