What's wrong with Google Account Recovery today?

https://plus.google.com/+LaurenWeinstein/posts/3d6ajLWrJDj?sfc=false

Had to help someone with an account recovery -- something I end up
doing for Google users frequently. I was unable to get text messages
for either recovery or 2-step verification -- even though I know the
phone is correct for that account -- I've used it before for them --
and I was able to receive other text messages on that phone today
(both from other firms and even via Google Voice). I ultimately
succeeded in recovering the account since I had proactively set up
multiple layers of protection for people I help with this, but any
ordinary random user would probably be screwed. Ungood.

--Lauren--
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Lauren Weinstein ([email protected]): https://www.vortex.com/lauren 
Lauren's Blog: https://lauren.vortex.com
Founder: Network Neutrality Squad: https://www.nnsquad.org 
         PRIVACY Forum: https://www.vortex.com/privacy-info
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Member: ACM Committee on Computers and Public Policy
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Tel: +1 (818) 225-2800
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The correct term is "Internet" NOT "internet" -- please don't 
fall into the trap of using the latter. It's just plain wrong!
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