The Google Account "Please Help Me!" Flood
https://lauren.vortex.com/2017/09/12/the-google-account-please-help-me-flood
Since I again started discussing how to protect Google Accounts --
e.g. very recently in "Protecting Your Google Account from Personal
Catastrophes" ...
https://lauren.vortex.com/2017/09/07/protecting-your-google-account-from-personal-catastrophes
I've been flooded with queries by Google users with confusion over
Google Account issues of all sorts.
Most of them have indeed never heard of Takeout or Inactive Account
Manager and many are confused about account recovery numbers and
addresses, 2-factor setups, usage, and much more.
I even got a note from a Googler thanking me for that article, noting
that he had never even heard of Inactive Account Manager himself!
At last count, I have over 140 specific queries (and rapidly rising)
on these topics from just the last few days that I'm trying to triage.
I can handle most of these through explanations myself -- I always try
to help where I can -- but frankly it's extremely time consuming --
and doesn't help to keep the lights on around here.
And it's just so very wrong that I'm doing this, rather than Google
having a staffer filling this kind of role to take care of these
Google users -- these people in desperate need of such assistance.
I know the excuses and I know the scaling concerns but it's shameful
nonetheless. If I can do this much myself from the outside, surely
Google has the resources to get somebody to do as much from the
inside, who is actually getting paid for their efforts at public
outreach and assisting these dedicated Google users?
I'm sure it's not a matter of money for Google. They just need to
truly care about their users who depend on Google just like the rest
of us, but who are being rapidly left behind under the status quo.
C'mon Google! You can do this!
--Lauren--
Lauren Weinstein ([email protected]): https://www.vortex.com/lauren
Lauren's Blog: https://lauren.vortex.com
Google Issues Mailing List: https://vortex.com/google-issues
Founder: Network Neutrality Squad: https://www.nnsquad.org
PRIVACY Forum: https://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility: https://www.pfir.org/pfir-info
Member: ACM Committee on Computers and Public Policy
Google+: https://google.com/+LaurenWeinstein
Twitter: https://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800
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