Techdirt (2009): "Does Google Need An Ombudsman?"
https://www.techdirt.com/articles/20090302/0125093942.shtml
Lauren Weinstein has an interesting discussion going on his
blog, noting a series of recent incidents where Google has
done a spectacularly poor job in communicating with the public
-- something I've been critical of the company about, as well.
The company can be notoriously secretive at times, even when
being a lot more transparent would help. Even worse, the
company is quite difficult to contact on many issues, unless
you happen to know people there already. Its response times,
if you go through the "official channels," are absolutely
ridiculous (if they respond at all). Weinstein's suggestion,
then, is that Google should set up a small team to play an
ombudsman role -- basically acting as the public's
"representative" within the company ...
- - -
This is originally from 2009. Nine years later, and the need is
demonstrably far greater now! Techdirt back then was referring to some
of my earliest of what would ultimately be many posts on this topic.
--Lauren--
Lauren Weinstein ([email protected]): https://www.vortex.com/lauren
Lauren's Blog: https://lauren.vortex.com
Google Issues Mailing List: https://vortex.com/google-issues
Founder: Network Neutrality Squad: https://www.nnsquad.org
PRIVACY Forum: https://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility: https://www.pfir.org/pfir-info
Member: ACM Committee on Computers and Public Policy
Google+: https://google.com/+LaurenWeinstein
Twitter: https://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800
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