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https://issues.apache.org/jira/browse/OFBIZ-9911?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16302434#comment-16302434
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Rishi Solanki commented on OFBIZ-9911:
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Thank you [~aishwary] for testing, looks good. I will have some concern over
the patch will discuss it with [~upadhyay.ratnesh] and commit.
> Add ability to record Return Communication
> ------------------------------------------
>
> Key: OFBIZ-9911
> URL: https://issues.apache.org/jira/browse/OFBIZ-9911
> Project: OFBiz
> Issue Type: New Feature
> Components: order, party
> Reporter: Ratnesh Upadhyay
> Assignee: Rishi Solanki
> Attachments: OFBIZ-9911-CommunicationEventReturn-Entity.jpg,
> OFBIZ-9911-FindCommByReturn-FilterRecords-Screen.jpg,
> OFBIZ-9911-FindCommunicationByReturn-Screen.jpg, OFBIZ-9911.patch,
> OFBIZ-9911.patch
>
>
> In OOTB we are having the ability to record order specific communication in
> CommunicationEventOrder and the user can retrieve/review them from party >
> communications screen but we don't have such support for return
> communications. So It would be great to have an ability to record return
> specific communication in the system.
> We have to implement following items to establish this feature :
> *Data Model Details:*
> - We will have to create new entity CommunicationEventReturn to record return
> communication. It should have returnId and communicationEventId along with
> other necessary fields.
> - We have to implement following view CommunicationEventAndReturn to fetch
> return communications over screens as needed.
> *New Implementation Details:*
> - We have to add CRUD services for the new entity.
> *Existing Implementation Details:*
> - We have to extend createCommunicationEvent service definition with retunId
> field and extend the existing implementation to create the record in
> CommunicationEventReturn based on supplied returnId parameter.
> - Also, we have to extend return related email services to provide returnId
> in service context.
> *User Interface Details:*
> - In the current system we have Party > Communications > Find Communication
> By Order screen, in the same way, we can add another screen to find
> communication by return.
> - We can add return communication screenlet over Order Manager > Return >
> Return History screen or we can add communication tab under Order > Return
> screen, this is just a thought still thinking on it.
> - We can also provide communication tab in order component as well.
> Thanks to [~jacques.le.roux], [~rishisolankii] and [~deepakddixit] for
> discussion and inputs.
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