Chris, Yes, please send one error report.
Also try to temporarily remove ntopng from the services with /r and run it in the foreground with /c. This should print out errors directly in the terminal. Simone > On 13 Dec 2017, at 01:13, chris b <chris...@gmail.com> wrote: > > Updated our Windows 7 64 ntopng Pro installation and now cant connect to it > via 127.0.0.1:3000 <http://127.0.0.1:3000/>, or from a remote machine. > > It was running OK with nProbeWin-x64-7.5.161102 and ntopng-2.4.160627_1-x64. > I stopped the redis 2.4.6, nprobe & ntopng services, deleted the nprobe > service, ran the nProbeWin-x64-8.2.171203 installer with host 127.0.0.1 & > port 2055 & order ID, then the ntopng-3.2.171203-x64 installer (cancelling > winpcap, C++ & redis installs), & rebooted. Cant connect.. > > redis & nprobe services are running but ntopng service is stopped. After a > manual service start it stops almost straight away. > > Searching C: doesnt find ntopng.log. There must be a log somewhere? I > thought it was here: C:\Windows\Temp\Ntopng.log and Im wondering if it was > cleaned away by CCleaner. I made a dummy ntopng.log there and restarted the > ntopng service but it was not written to. > > Windows Event Log ID 2: "..The following information was included with the > event: 13/Dec/2017 11:28:04 [exportPlugin.c:256] ERROR: Version mismatch > detected: plugin disabled. The specified resource type cannot be found in the > image file." > > There are a lot of queued APPCRASH Windows Error Reports report.wer for > ntopng, all since the update. Nothing stands out to me, but I can send one if > it may be helpfull (each is 86 lines long)? > > Do I need to remove ntopng with CMD ntopng /r > and then reinstall with CMD ntopng /i and our local options? > I "think" we had these options: > net start ntopng /"-I 0"" /"-F > "mysql;localhost;ntopng;flows;admin;admin;"" > > Thanks so much. This is impressive software. - Chris > _______________________________________________ > Ntop mailing list > Ntop@listgateway.unipi.it > http://listgateway.unipi.it/mailman/listinfo/ntop
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