This is on-topic, so I'm going to keep it on list. The answer is - it depends.
Do you have a complete understanding of how your current system is used? Do you need complex hunt groups/work groups/IVR trees, and/or use lots of voicemail? Do you use your current system for paging, either through the phones or overhead speakers? Do you have a reliable connection to the Internet - would your business suffer if your connection went down for a few hours? Are the features offered by your prospective vendors equal to or better than your on-prem system? Are your current desk phones completely IP already, or is there some mix of analog and/or proprietary digital and/or SIP phones? Will the cost for phones for going all SIP be a barrier? Is your on-prem system end of life - as in unsupported and likely to fail? Personally, I prefer on-prem, and am leery of off-prem stuff, having no experience with it, but if I were directed to evaluate that option, these are the questions I'd start with. I'm sure others will come up with questions to ponder, but that's my short list. Kurt On Wed, Jan 31, 2018 at 5:28 AM, Bud Durland <b...@mrpcap.com> wrote: > First, apologies for the OT post, but I´m sure there are people in this > group that have crossed this bridge before me. Our purchasing guy is > evaluating keeping our on-prem phone system vs. going with a cloud provider > like 8x8. I'm looking for input from anyone who has real-world experience > making the change, or changing (back) from cloud to on-prem. Please contact > me off-list with war stories or on-line references. > > Thanks > > -- > > Bud Durland | Director Of Information Technology > Direct: 518.324.4850 | Cell: 518.726.0967 | Fax: 518.561.0017 | > b...@mrpcap.com > 1 Plant St., Plattsburgh, NY 12901 > Website | Twitter | LinkedIn | YouTube > > > > > > > NOTE -- This message contains legally privileged and confidential information > and is intended only for the individual named. > If you are not the named addressee you should not disseminate, distribute or > copy this e-mail. > Please notify the sender immediately by e-mail if you have received this > e-mail by mistake and delete > this e-mail from your system. Thank you. > > >
