Just thought I would pass along as a extremely satisfied customer (especially after my horrible experiences with Blue Ocean), that Internet Software Sciences http://www.inet-sciences.com has released a new version of their very affordable and useable web-based help desk software called Web+Center Help Desk 3.5. I had been beta testing it an the owner/author, Scott Vanderlip, has been one of the nicest and most receptive people I've worked with. The five-user version is only $1500 and the three tech version is still free! My reputation has gone up a couple of points since using this product because of the automatic email notifications. Additional information about the new features and upgrade information can be found in latest Internet Software Sciences Newsletter on the web at: http://www.inet-sciences.com/newslettervol3.html As a side note, any of you other sysadmin's using this product in a hospital environment? I'd love to share notes. We modified the product since many of our users (nurses mostly) don't use a PC. Also, Scott wrote a terrific app for us based on Web+Center that will save our Medical Staff department thousands of dollars in labor that you might be interested in. It is a simple online database of the physicians with privileges at our hospital that insurance companies and HMO's can access. The Medical Staff department was having to answer about 300 requests a month via fax or mail. I post this without compensation. I just love the product and am impressed with Scott's support. Charles R. Dewar Systems Administrator North Hills Hospital Phone: 817.255.1777 Fax: 866.947.3756 http://www.sunbelt-software.com/ntsysadmin_list_charter.htm
