Dear Mihnea Mironescu,
We at Internet Software Sciences are sorry that your experience with our
software has been difficult, but we have some easy solutions to your
problems listed below.
(1) First, thanks for pointing out this wrap email link problem. We will
immediately fix this for new releases or existing users will be able to
download an updated modules using our special version checking and
updating software included with the software.
(2) To change the case category boxes to drop down lists, simply change
the HTML in the appropriate ASP module for the SELECT tag from size=3 to
size=1. Since we provide the ASP source, users can quickly make these
customizations if they know some HTML and ASP code.
(3) The Customer Login approach uses a separate customer login since we
often sell to companies who customers do not have NT accounts but must
login through a web page and we set a security cookie for that session.
We do offer a complete LDAP import script that allows companies that have
NT users to import their users into our customer database so user can use
their NT username to login. Other options included with the software
allow users to enter just their email and by pass their password
requirement for internal uses only. One should review the Web+Center
Programmers guide on how to import LDAP directories into the Web+Center
customer database.
We originally used NT authenication, but configuration for this was
difficult and can complicate the installation for our different client
configurations.
Let me know if you have any more questions about the product. Product
enhancements are always welcome and can be be submitted through our
support site.
Thanks
Scott Vanderlip
Internet Software Sciences
My (short) experience with this software hasn't been too pleasant, since
the
> product seems a little clumsy to setup and configure. Also, the e-mails sent
> after creating/updating a case contain a broken hyperlink to the case - what
> I mean is that the link is wrapped, so it doesn't work.
>
> Also, in the form for entering a new case, the categories are list boxes
> instead of combo boxes, and that makes browsing through topics rather
> difficult.
>
> But the main reason we don't like it is that every user needs a special
> account and password - why not using NT authentication? It's more secure and
> it's easier for an employee to remember only one set of credentials.
>
> This is why we stick to the _completely_ free solution from Liberum:
> www.liberum.org.
>
>
> ----------------------------------------------------------------
> Mihnea Mironescu
> IT Manager
> Papastratos Romania SRL
> [EMAIL PROTECTED]
> Tel.: +40-1-221-9175
> Fax: +40-1-430-4091
> ----------------------------------------------------------------
>
> -----Original Message-----
> From: Lefkovics, William [mailto:[EMAIL PROTECTED]]
> Sent: Saturday, August 25, 2001 2:56 AM
> To: NT System Admin Issues
> Subject: RE: Web-based help desk system
>
>
> Funny thing. I just downloaded the freebie yesterday.
>
> Thanks for the info.
>
> William Lefkovics, MCSE, A+
>
> -----Original Message-----
> From: Dewar Charles R [mailto:[EMAIL PROTECTED]]
> Sent: Friday, August 24, 2001 12:44 PM
> To: NT System Admin Issues
> Subject: OT: Web-based help desk system
>
>
> Just thought I would pass along as a extremely satisfied customer
> (especially after my horrible experiences with Blue Ocean), that Internet
> Software Sciences http://www.inet-sciences.com has released a new version of
> their very affordable and useable web-based help desk software called
> Web+Center Help Desk 3.5. I had been beta testing it an the owner/author,
> Scott Vanderlip, has been one of the nicest and most receptive people I've
> worked with. The five-user version is only $1500 and the three tech version
> is still free! My reputation has gone up a couple of points since using this
> product because of the automatic email notifications.
>
> Additional information about the new features and upgrade information can be
> found in latest Internet Software Sciences
> Newsletter on the web at:
>
> http://www.inet-sciences.com/newslettervol3.html
>
> As a side note, any of you other sysadmin's using this product in a hospital
> environment? I'd love to share notes. We modified the product since many of
> our users (nurses mostly) don't use a PC. Also, Scott wrote a terrific app
> for us based on Web+Center that will save our Medical Staff department
> thousands of dollars in labor that you might be interested in. It is a
> simple online database of the physicians with privileges at our hospital
> that insurance companies and HMO's can access. The Medical Staff department
> was having to answer about 300 requests a month via fax or mail.
>
> I post this without compensation. I just love the product and am impressed
> with Scott's support.
>
> Charles R. Dewar
> Systems Administrator
> North Hills Hospital
> Phone: 817.255.1777
> Fax: 866.947.3756
>
>
> http://www.sunbelt-software.com/ntsysadmin_list_charter.htm
>
>
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